Fitness Australia Quality Accredited Business

The Forum is the ONLY Fitness business in the region to hold
Fitness Australia Quality Accreditation

The Fitness Australia Quality Accreditation program is based on a culture of continuous quality improvement and business development to raise the standards and credibility within the Fitness Industry. The aim is to improve service delivery that’s meaningful. The Australian Fitness Industry Quality Program entails a four step process that is strengthen by an independent third party external assessment organisation.

The program is based on six performance criteria:

  • Professionalism - Service delivery is professional, effective and appropriate to the client’s needs.
  • Safety - Programs and services are delivered safely through a comprehensive risk management approach. Facilities and equipment are of a high standard.
  • Customer Care - The customer is at the centre of the business and is always treated with care and respect.
  • Information and Knowledge - Data and information are used effectively.
  • People - The workforce is capable of delivering and supporting the services being offered.
  • Leadership - The business is capable of delivering and supporting the services being offered.

At The Forum we pride ourselves on being an industry leader. All Forum Fitness staff are professional members with Fitness Australia.