NUsport sees our members, patrons, sporting clubs and guests as number one! We are committed to their experience through our corporate values;
- INTEGRITY - we are open, honest and conduct ourselves with the utmost moral and ethical standing.
- COMMUNITY ENGAGEMENT - we will foster, nurture and accept with responsibility our connection to our communities.
- EXCELLENCE - we consistently pursue best-practice service delivery and highest levels of achievements.
- EQUITY - we are committed to providing equality of opportunity for our communities.
- TEAM - we are a team, and a member of a team for the greater good of our community. We collaborate, communicate and support.
NUsport plays an important role in the University community. Therefore, we support the University's code of conduct for promoting a respectful and collaborative workplace. We also engage with other areas of the University to deliver a Healthy University strategy and encourage staff to collaborate with other University staff under this initiative.
Pillars of customer service
Our member experience is very important to us, with a commitment to world class customer service. To be part of the team you need to actively uphold our “Pillars”
I am professional, well presented and take pride in The Forum brand and the products offered.
I am courteous and respectful of members, guests and colleagues. I hold no prejudice and am willing to go above and beyond to help members.
I will be proactive and resolve any issues as they arise and follow through to ensure a resolution for any issue I am required to pass on.
I look for ways to have genuine interactions with members, taking interest in their journey and being dedicated to providing solutions to achieve their goals.
BE A FAN
I am a Forum fan; knowing my product, expert in my role, hosting our member visits and projecting the benefits of health and fitness.
I am positive, fun and friendly, maintaining energy and enthusiasm to create a memorable experience for our members and guests.
I am the first to see, smile and speak to every person who enters The Forum.
I use members' names and ensure they receive a 'welcoming' hello and a 'well done' goodbye every visit to The Forum.
I go above and beyond, always providing the customer more than they expect.
I act with integrity to uphold the policies and procedures of NUsport so our members experience consistent and fair communication and outcomes.
All NUsport roles require a valid First Aid - HLTAID003 and CPR - HLTAID001 qualification, all applicants must hold these qualifications as a minimum.
All applicants are required to download and fill in this application form prior to applying for the advertised roles*