Our Values

NUsport sees our members, patrons, sporting clubs and guests as number one! We are committed to their experience through our corporate values;

• To recognise the value and contribution of each individual and to actively demonstrate concern for the health, safety and wellbeing of employees.

• To accept responsibility for our actions and act responsibly in our jobs and in our dealings with each other, our customers and our communities.

• To optimize the use of our resources to maintain financial viability and to support continued improvement.

• To use initiative, teamwork and ongoing evaluation/education to support continued improvement.

• To conduct business ethically, honestly and fairly and treat members with respect.

• To satisfy our customers with quality services and products while providing the highest standards.

• To provide quality, timely service.

• To show loyalty to our members.

• To invest in the retention of our customer and member base.

• To manage a sustainable business with an emphasis on teamwork.

• To value the community and a learning environment.

• To place a high significance on integrity.

Pillars of Customer Service

Our Member Experience is very important to us, with a commitment to world class customer service. To be part of the team you need to actively uphold our “Pillars”

• HAVE FUN

  I am positive, fun and friendly, maintaining energy and enthusiasm to create a memorable experience for our members and guests.

• SPEAK FIRST

  I am the first to see, smile and speak to every person who enters The Forum.

• USE NAMES

  I use members’ names and ensure they receive a ‘welcoming’ hello and a ‘well done’ goodbye on every visit to The Forum.

• GO BEYOND

  I go above and beyond, always providing the customer more than they expect.

• BE PROUD

  I am professional, well presented and take pride in The Forum brand and the products offered.

• RESPECT

  I am courteous and respectful of members, guests and colleagues.

• INTERACT

  I look for ways to have genuine interactions with members, taking interest in their journey and being dedicated to providing solutions to achieve their goals.

• FOLLOW THROUGH

  I will be proactive and resolve any issues as they arise, and follow through to ensure a resolution for any issue I am required to pass on.

• FOLLOW PROCEDURE

  I act with integrity to uphold the policies and procedures of NUsport, so our members experience consistent and fair communication and outcomes.

• BE A FAN

  I am a Forum Fan; knowing my product, expert in my role, hosting our member visits and projecting the benefits of health and fitness.